Help Center

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Getting started

Set up your account, profiles & first watch.

Account & profiles

Manage profiles, passwords & preferences.

Billing & plans

Payments, invoices, upgrades & refunds.

Playback & downloads

Streaming quality & offline viewing.

Devices & TV

Smart TVs, casting & supported apps.

Watch parties

Stream together in sync with friends.

Creators

Upload, earn & grow your channel.

Parental controls

Kids profiles, PINs & content limits.

Popular articles

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How do I download titles to watch offline? Playback Change or cancel my subscription plan Billing Set up a Kids profile with a PIN Parental Why is my video buffering or low quality? Playback Start a Watch Party with friends Watch parties Update my payment method Billing

Frequently asked questions

How much does StreamCore cost?

StreamCore offers a free ad-supported tier plus Standard HD and Premium 4K plans. Premium unlocks 4K + Dolby Atmos, no ads, unlimited downloads and early releases. See the Plans page for current MVR pricing.

Can I watch offline?

Yes. On the Android and iOS apps you can download most movies and episodes for offline viewing. Premium members get unlimited downloads in up to 4K; Standard members can download in HD.

How many people can watch at once?

Free supports 1 stream, Standard HD supports 2 simultaneous streams, and Premium 4K supports up to 4 streams and 6 profiles per account.

What is a Watch Party?

Watch Party lets you stream a title in perfect sync with friends anywhere in the world, complete with live chat and reactions. Just open any title, tap the Watch Party icon and share the invite link.

How does the AI recommendation work?

Our AI learns from what you watch, rate and search. You can also describe a mood in plain language — like "a feel-good movie under 90 minutes" — and StreamCore AI will build a personalised list instantly.

Can I become a creator on StreamCore?

Absolutely. Apply through Creator Studio to upload short films, documentaries, podcasts and vlogs. Approved creators earn from views, subscriptions and viewer tips, with full analytics.

Is StreamCore safe for kids?

Yes. Create a Kids profile to lock viewing to age-appropriate content, protected by a PIN. Parents can set maturity limits and review watch history at any time.

How do I cancel my subscription?

Go to Account → Billing & plans → Cancel plan. Your access continues until the end of the current billing period, and you can resubscribe anytime without losing your list.

Supported devices

Web browser
Android
iPhone & iPad
Android TV
Apple TV
Fire TV
LG webOS
Samsung Tizen

Still need help?

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Install StreamCoreWatch anywhere — add to your home screen, offline downloads.